Bilingual Virtual Receptionist English B2 Minimum.

Job Offer: Bilingual Virtual Receptionist English B2 minimum.



With own equipment to work remotely from home.



High-speed Internet



Answering queries and managing reservations

Responsibilities:

* Answer calls and messages from guests with professionalism and kindness.

* Manage queries about availability, rates, check-in/check-out times and hotel services.

* Make reservations, confirmations and modifications accurately.

* Coordinate virtual check-in/check-out and ensure that guests receive all the necessary information for their stay.

* Resolve basic incidents and redirect complex situations to the appropriate team.

* Maintain an organized record of all interactions and reservations.

Required skills:

* Excellent verbal and written communication skills.

* Knowledge of booking platforms and property management systems.

* Ability to resolve problems and manage incidents quickly.

* Attention to detail and organizational skills.

* Fluency in English and Spanish.

* Previous experience in customer service (desirable)